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Technical Advisor - Storage
SeniorremoteRemote: United States; UTC-10 to UTC-5, UStoday
Market insights
📊 Product Management: salaries and demand on the marketDetails
- Experience
- 10+ years
- Practices
- ITIL
- Education
- Higher education
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Worker Type:
EmployeeThe Technical Advisor team is responsible for maintaining and enhancing the service we deliver to our clients by effectively:
- Managing client communication
- Conducting proactive and reactive problem management
- Reducing the number of repeat issues through root cause analysis
- Building strong client relationships by becoming a point of contact for clients
- Working with internal departments to mitigate client concerns
Key Responsibilities
- Partners with the Technical Delivery Manager and other Technical Leader to identify and capture database operational risks, insights, and improvements.
- Assists in the development and execution of improvement plans.
- Partners with Solution Architects to review and validate a solution’s feasibility; also makes solution recommendations.
- Enhance Change Order Execution for Run teams
- Coordinate and Communicate Virtualization Technology roadmaps to the client stakeholders
- Coordinate and communicate RCA to client stakeholders
- Interface between Ensono teams and client stakeholders to identify and bring efficiencies, thought leadership and process improvements to the client environment.
- Travel requirements based on client and Ensono needs.
- Will participate in Knowledge Transfer activities for new client on-boarding activities to transition support to BAU database teams.
Skills
- Proficiency in interacting with vendors.
- Excellent understanding of OS and compute technologies
- Strong troubleshooting skill
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