Описание
Summary The primary function of this role is to provide L3 support for M365 operations centered on Microsoft 365 Viva modules. This involves ensuring service stability, resolving complex incidents, and enhancing operational capabilities within the organization. Main
Responsibilities
L3 Escalation & Expert Support Operational Excellence Knowledge, Standards & Incident Resolution Matrix Problem Management & Service Improvements Stakeholder & Platform Collaboration Key
, MS-102, Viva, SharePoint, or Teams-related ce
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