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L3 Engineer – Microsoft 365 Viva

midhybridPune, INScore 60/1001d ago
Stack
API (Application Programming Interface)Change ManagementQuality Assurance (QA)problem managementIncident managementPowershellMicrosoft PlatformMicrosoft SharePoint Online (Office 365)Microsoft SharepointIT Service Management (ITSM)itsm
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Description
Summary The primary function of this role is to provide L3 support for M365 operations centered on Microsoft 365 Viva modules. This involves ensuring service stability, resolving complex incidents, and enhancing operational capabilities within the organization. Main Responsibilities L3 Escalation & Expert Support Operational Excellence Knowledge, Standards & Incident Resolution Matrix Problem Management & Service Improvements Stakeholder & Platform Collaboration Key , MS-102, Viva, SharePoint, or Teams-related ce
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