Customer Success Representative

Stack

Apply

Upload your CV — we will connect you with the employer directly through our pool.

Description

Mid seniorFull time, 40 hours per weekFlexible availability across US time zones (EST, CST, PST) including weekendsReports to: Head of Merchant SuccessJob descriptionWe’re looking for a Customer Success Representative with strong technical skills and prior hands on experience using AI tooling and vibe coding as part of their daily workflow. The ideal candidate is comfortable working with AI powered builders, troubleshooting technical issues, and supporting merchants in building and refining their websites. Experience and a solid understanding of the subscription commerce landscape and ecommerce platforms is a strong plus. Job purposeAs a Customer Success Representative you play a critical role in supporting Subbly merchants in successfully running and growing their businesses while contributing to adoption and effective use of Subbly’s AI Website Builder. You work hands on with merchants inside the AI Website Builder, helping them shape, refine, and troubleshoot their site builds. Duties and responsibilitiesAct as first responder to inbound inquiries from merchants, customers, partners, and leads across all channels including Intercom, Slack, and FacebookProvide hands on support inside the AI Website Builder including tailoring prompts, debugging layouts, and assisting merchants in achieving high quality website outputsMaintain deep understanding of Subbly’s ecosystem including AI tooling, competitive positioning, platform limitations, and best pr

Employer contacts (email/phone/telegram) are hidden from the public preview — send your CV, and we will connect you directly.