Sai Group Ltd: Customer Support Executive AI Platform

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Description

Headquarters: Kolkata, West Bengal, India We are looking for a Customer Support Executive to assist users of our AI-based platform that enables database connections, file uploads, and conversational interaction with data. The ideal candidate will help customers resolve technical issues, understand product features, and ensure a smooth user experience. Key ) and query them using AI chat • Troubleshoot basic technical and usage issues • Guide users through product features and workflows • Respond to customer queries via chat, email, or ticketing system • Escalate bugs or complex issues to the technical team with clear details • Maintain logs of customer issues and resolutions • Collect user feedback and share insights with the product team Required Skills: • Good communication skills (written & verbal) • Basic understanding of databases and file formats • Familiarity with AI tools / chat-based systems is a plus • Ability to understand technical problems and explain solutions simply • Customer-first mindset and problem-solving attitude Preferred ) What We Offer: • Opportunity to work with an AI-driven product • Learning and growth in AI, data, and SaaS platforms • Collaborative and fast-growing start-up environment • Competitive salary (as per experience) To apply: [link]

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