DevOps responsibilities matrix and daily work expectations

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DevOps responsibilities matrix and daily work expectations Good afternoon everyone, I am in my first leadership position over a DevOps team. Been steadily learning the cadence of their work and skills, but one thing I am still confused by. Busy work - the daily bump and grind so to speak, as it pertains to 8-5 workload. In speaking with my teams, the ratio of planned vs unplanned (reactionary, “keep the lights on”) type of work is way out of skew. Like… 35% planned vs 65% unplanned firefighting. I’m a powershell scripter as part of my history, so I think to myself, “why can’t logic be used on the repetitive support tasks, *or* put tools in place that lower level engineers can do the work (cycle services, clear caches, dump server performance metrics, etc) and free up the time from the Senior bench. Am I over simplifying? What are some of the things yall have done that has led to big productivity gains, quality of life improvements, or work allocation efficiency? \-thanks in advance! [link] [handle]

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