Product Designer, Disputes

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Description

About the role We’re hiring for a Product Designer on our Trust & Safety Disputes team. In this role, you’ll lead the design of the member-facing disputes experience across the lifecycle a customer goes through when they file a dispute, while also partnering on agent tooling where it meaningfully improves outcomes. You’ll play a key role in shaping what great looks like for Chime’s dispute experience as automation and AI evolve. You’ll focus on high-stakes moments of trust—ensuring members feel supported, informed, and confident—while identifying opportunities to streamline agent workflows through automation and intentional design, ultimately delivering more seamless and effective outcomes for everyone. 00 . Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. This role is in-office in San Francisco Monday–Thursday each week. San Francisco is preferred. In this role, you can expect to Lead the end-to-end design of member-facing dispute experiences, from issue identification through filing, status visibility, resolution, and follow-up. Design thoughtful, high-trust experiences for complex and often emotionally charged moments where members need clarity, confidence, and support. Partner closely with Product, Engineering, Operations, Risk, Support, and Research to improve both customer outcomes and operational efficiency. Identify where agent t

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