Business Analyst, Customer Operations (Starlink)

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Description

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. BUSINESS ANALYST, CUSTOMER OPERATIONS (STARLINK) Starlink, our revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. As an early member of the Starlink Customer Operations department, you will be responsible for analyzing data about Starlink customers and translating it into reporting, recommendations, and tooling to improve both our customers' experience and internal Starlink program operations. RESPONSIBILITIES: Conduct analyses (SQL queries, other methods) that identify issues and opportunities impacting our customers, including actionable recommendations that quantifiably change outcomes Integrate with all levels of the business to understand current workflows and identify systematic gaps; help rapidly answer tactical business questions through analytical frameworks Define and develop department-level metrics and associated dashboards that quantify the health of our operation and influence change Develop automation that mitigates business risk or creates efficiencies within Starlink Customer Operations and across functions Own data integrity, tool maintenance, and reporting quality for the Starlink Customer Operations team Train internal users and leaders on dashboard and tool usage, assist in troubleshooting Improve data capture for future Customer Operations use cases, tracking and identifying front-end

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