Road Supervisor

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Description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Road Supervisor , you will oversee service operations for The Wave to supervise driver performance, train drivers, support riders, de-escalate conflicts, and manage incidents when they occur. You may also work as an Operator when needed, leading by example, and ensuring excellent customer service for our riders. This is a full-time, shift-based position requiring approximately 40–45 hours per week (8–9 hour shifts) in-person based out of our Mobile, AL location. While standard schedules are provided, this role does require flexibility to work occasional evenings, Saturdays, and extended hours as business needs arise. What You'll Do: Conduct regular performance evaluations of drivers, providing feedback and coaching to improve service quality and efficiency. Develop and implement training programs for new hires and ongoing training for existing drivers. Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction. Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise Go to the scene of accidents and incidents to manage processes and protocols Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth Safely and courteously, operate lift-equipped vehicles to transport elderly and/or persons with disabilit

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