Account Manager, New Verticals

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Description

About the Team The New Verticals team is redefining local commerce by expanding DoorDash beyond restaurants into Grocery, Convenience, Liquor, Retail, Flowers, and more. We build meaningful partnerships with standout local and regional merchants, helping them grow and meet customers where they are. S. Together, we’re shaping a platform that gives consumers access to more of what they need, when they need it. About the Role As a Merchant Success Manager (MSM) , you will own the success, growth, and retention of a portfolio of our non-restaurant merchants. You’ll act as a trusted advisor to business owners — helping them optimize their DoorDash presence, improve day-to-day operations, and identify opportunities to grow revenue and performance. You’ll manage a book of accounts and lead regular business check-ins, address product or operational issues, and recommend data-driven strategies that help merchants grow. This role is directly accountable for merchant revenue and quality, requiring a balance of relationship management, operational problem-solving, and commercial execution. On New Verticals, change is the norm – and our best Regional Merchant Leads turn constant

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