Platform Support Analyst

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Description

DeepIntent is leading the healthcare advertising industry with data-driven solutions built for the future. From day one, our mission has been to improve patient outcomes through the artful use of advertising, data science, and real-world clinical data. For more information visit, [link] . What You’ll Do: DeepIntent is seeking a Platform Support Analyst to join its growing team based in New York, New York. The Platform Support Analyst will report to the Sr. Director, Platform Support. Address production issues/questions, maintenance, and business support within DeepIntent Products by communicating and coordinating across multiple teams (Client Success, Platform Operations, Product, Analytics, and Sales) Monitor platform health; investigate and escalate issues Troubleshoot all platform applications, providing triage, resolution, or recommendations Manage incoming platform requests from internal users via JIRA tickets, Slack, and emails Write basic SQL queries that can be used for data analysis and pulling reports Coordinate and assist in Product feedback sessions; assist with functional and technical documentation. Who You Are: 2+ years of working experience in the digital marketing/advertising technology field, with an emphasis on DSP or Programmatic, and 1+ years in a customer-facing environment Knowledge of ad tech/programmatic platform technologies, Data, DSPs, SSPs, Ad Exchanges, Ad Servers, and/or verification tools. Ability to analyze performance data and make compel

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