Partner Success Manager

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Description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Partner Success Manager , you’ll be the face and voice of Via for our partners both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our partners’ trusted advisor by providing strategic guidance on operational, go-to-market, and product-related issues. Simultaneously, you will be an internal advocate for partners with Via by championing for new products and capabilities to facilitate the expansion of each partner’s service size and scope. This is a US East Coast role. We're ideally looking for candidates in Miami or Atlanta (remote) or New York City (hybrid from our Union Square office), but are open to other East Coast locations. What You'll Do Own the success of advanced transportation systems in our partner’s cities, acting as the primary point of contact for executive city and agency leadership Act as a trusted advisor and consultant to our partners, helping to convert their ideas and community needs into revenue opportunities for Via Build deep and trusting long-term relationships with partners by identifying partner pain points, providing solutions, and recognizing opportunities for service growth and revenue generation Analyze daily, weekly, and long-term service performance data to provide partners with actionable recommendations that improve their services’ quality, efficiency, and growth Negotiate multi-year and highly complex

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