Strategy & Operations Associate Principal

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Description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Strategy & Operations Associate Principal, you’ll play a key role in empowering and enabling Via’s internal Support Operations teams. You’ll work cross-functionally with product, engineering, and service operations to identify challenges, translate complex information into actionable insights, and develop scalable solutions that help teams work smarter and deliver exceptional service. What You'll Do: Develop scalable solutions to address issues faced by Via’s riders, drivers, and internal operations team members Identify opportunities to enhance efficiency, quality, and consistency across support operations, driving measurable improvements in both internal performance and customer experience. Create repeatable, trackable standard operating procedures and trainings to ensure live operations run as intended Serve as point of contact for leads of Via’s central operations teams, preempting and responding to operational issues Conduct in-depth research and analysis ensuring high quality standards are maintained as Via expands to additional markets Contribute to product development, both internal and customer-facing Create and implement online service solutions for new and existing lines of business Utilize proprietary technology to monitor Via’s operation in real time, ensure its smooth execution, and identify opportunities for improvement Who You Are: Ex

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