Digital Support Specialist

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Description

At Nymbus, we believe when you set off on the path to innovation you should feel excitement and confidence, not fear and dread. With Nymbus, we are bringing delight back into the banking process. The journey to growth begins with doing something different. WORK ENVIRONMENT:We are a remote first company. This role, as most of our positions, is remote. POSITION SUMMARY:The Digital Support Specialist supplies a multi-faceted approach to providing support for our Launch clients. Digital Support Specialists will be responsible for monitoring, reviewing and approving customer applications submitted through our retail account onboarding platforms. A Digital Support Specialist will demonstrate good decision making abilities, mitigate risk and ensure contractual Service Level Agreements are adhered to. This position is responsible for solving customer issues, performing various account maintenance requests and providing additional support as necessary to create a seamless one touch resolution for each customer. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:Efficiently answer inbound calls, secure messages and other communication

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