Support Lead

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Description

Support Delivery Lead (8–12 Years) Role Purpose The Support Delivery Lead is responsible for managing post-production support operations across all customer implementations of IAN products and solutions. The role serves as the central owner for ticket governance, SLA management, customer escalations, support planning, and service delivery performance. Working closely with Support Team members, Implementation Teams, Product Teams, and Customer Stakeholders, the Support Delivery Lead ensures time…

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