Technical Support Consultant (Android)

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Description

Summary of Role    V-Key is an internationally acclaimed software-based digital security company headquartered in Singapore and founded in 2011. Its pioneering mobile technology powers ultra-high-security solutions for digital identity, authentication, authorization for major banks, payment gateways, and government agencies.    We are also the inventor of V-OS, the world’s first and only true patented virtual secure element that uses advanced cryptographic and cybersecurity protections to comply with standards previously reserved only for expensive hardware solutions. It supports a wide range of use cases, including digital banking, national digital identity, digital tokens, Smart Nation, Card- less ATM withdrawals, and Mobile Document Signing.    We are looking for a Consultant (Client Android) as part of Customer Success and Support Department. Bachelor’s degree or equivalent experience  2+ years of experience in building software for Android  Experience in Java/Kotlin language foundation, experience working with JNI layer and C/C++ language is preferred. Experience working with external data sources, APIs, third-party libraries, JSON and RESTFul technologies.  Familiar with Android development framework and tools for analyzing memory usage, performance issues, and crash symbolication/debugging. e. e. Claude, Github Copilot) and emerging AI technologies to improve software engineering effectiveness, including coding, testing, debugging, documentation, performance optimization, and problem resolution would be a big plus.    Soft skills  Able to handle pressures while working on high priority/critical incidents  Able to handle pressures while working on high priority/critical incidents  Work in a team environment  Be smart, driven, curious, and empathetic support member  Love to work with multi-national customers  Good at interpersonal communication with strong verbal/written English skills  Previous experience supporting software products and resolving complex technical queries  Experience in a customer-facing role within a high-tech industry, ideally with direct exposure to troubleshooting technical issues  Willing to work beyond busin

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