Engineering Manager TLM Platform

Stack

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Description

The Problem36 million businesses in America need insurance—it's not optional. 77% are underinsured. 40% have no coverage at all. Over 90% of commercial insurance is still human-led. We're building the inverse: 90%+ AI-led, pushing toward the higher 90s. We're adding ~1,000 customers per month. We've grown 100x since last year. You'll build the team and the systems the rest of engineering depends on. The ThesisHarper runs 200+ services across Railway and AWS. We orchestrate N parallel agentic workloads. Our AI systems make thousands of decisions a day, and every decision needs to be traceable, evaluated, and cheaper to run tomorrow than it is today. Great platform engineering here isn't invisible—it's the reason product ships fast. When observability catches a silent failure before a customer does. When a pooling layer makes connection exhaustion a non-issue. When developer velocity doubles because someone built the tool nobody knew they needed. This is a team that still needs to be built. We have 2 people in it today, and we believe this area needs significant investment at Harper. The role owns three things: infrastructure (cloud, third-party vendors, and everything surrounding it), developer productivity (making sure we're genuinely an AI-firs

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