Layer 2 Support Engineer (System Administrator)

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Description

The Layer 2 Support Engineer provides advanced technical support for the MyAmeria mobile banking and related applications, investigating and resolving incidents escalated from Layer 1 support, monitoring application and infrastructure health, and coordinating with development and platform teams to ensure reliable, secure service for customers. Higher technical (engineering) education. At least 2–3 years of experience in IT support, system administration, or application support, ideally within banking/fintech or another regulated environment. Working knowledge of Kubernetes and/or Windows server administration, and familiarity with monitoring/observability tools (Zabbix, Datadog, Kibana/ELK, or similar). Understanding of mobile application architecture (iOS/Android) and REST/WebSocket-based backend integrations is an advantage. Basic knowledge of SQL and ability to read logs/queries for troubleshooting. , Jira, ServiceNow) and ITIL-aligned support processes. NET, Python, Bash, powershell) is welcome. Self-motivated, detail-oriented, and organized personality. Good communication and time-management skills. Ability to make decisions under pressure. Ability to work independently within tight deadlines and to participate in on-call/shift duty.

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