Software Engineer II (Remote)

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Join Us! Take the next step in your journey at Inspira Financial. Guided by our mission to enable better health and greater wealth, we help businesses and individuals thrive today, tomorrow, and into retirement by strengthening and simplifying the health and wealth journey. Serving more than 7 million clients and representing over $62 billion in assets, Inspira partners with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners to help the people they support plan, save, and invest for a brighter future. Through solutions including automatic rollover services, health savings accounts, emergency savings, and custody services, Inspira is focused on delivering better outcomes for all. com . Our values shape how we show up every day. We Lead with Heart by acting with compassion, empathy, and doing what's right; Cultivate Trust through integrity, transparency, and accountability; Aim Higher by never settling for what's expected and continually raising the standard; and Win Together by collaborating inclusively to achieve the best outcomes. Our growth and culture haven't gone unnoticed -- we've been recognized on Crain's Fast 50 and Inc. 5000 for remarkable growth, and named to Built In's 2025 Best Places to Work and Gallagher's 2022 Best-In-Class Employer for our workplace culture and benefits. Don't meet every single requirement? That's okay. We know growth comes from people who are willing to learn and challenge themselves, not just check every box. If you're energized and inspired by meaningful work, continuous development, and being part of a team that turns collective effort into real impact, we want to hear from you. We look forward to receiving your application. Our office locations are designed to bring people together, foster collaboration, and build meaningful connections. While some roles are based at one of our office locations, remote status and role locations are subject to change, and relocation is not provided. Job Summary & Responsibilities Software Engineer II willplay a critical role in ensuring the reliability and efficiency of our systems, which in turn drives customer delight. The Support Engineer role will help Inspira maintain operational excellence. This role is an excellent opportunity for someone looking to gain hands-on technical experience while working across multiple teams, and will be at the intersection of engineering, operations, and customer success, helping to diagnose issues, triage requests, execute data corrections, and ensure our systems run smoothly. This role supports critical health benefits infrastructure such as HSA administration, banking integrations, and regulatory compliance. Support Software Engineer II work directly with production data involving real money movement, tax reporting, and multi-bank operations. Duties & Responsibilities o Support Engineering and Operations Ability to independently handle escalations end-to-end without manager intervention Demonstrated judgement on when to escalate vs. resolve, especially around money movement and compliance-sensitive issues Track record of identifying recurring support patterns and proposing systemic improvements Coach and mentor less experienced teammates on troubleshooting approaches and best practices Respond to internal support requests from various teams and assist in troubleshooting and fixing technical issues such as executing data corrections, processing trustee-to-trustee transfers and settlements, and overseeing money movement and remediation efforts Identify and route unresolved issues to the appropriate engineering or product teams for further action Leverage AI as a tool, not a replacement - Candidates are expected to understand that AI is a power productivity multiplier while maintaining engineering judgment, and ensuring AI generated code meets quality standards o System Monitoring and Incident Triage Monitor operational dashboards, error logs, and alerting systems to ensure system health and performance and address ongoing technical issues Identify and escalate any anomalies or critical system alerts that require immediate attention Monitor error reports, and logs and operational dashboards to help diagnose and address ongoing technical issues Ensure that critical alerts and operational failures are addressed by the relevant teams o Cross-Team Collaboration and Learning Act as a liaison between engineering support and delivery teams, translating support trends into actionable requirements Ownership of runbook creation and maintenance, not just consumption Contribute to incident postmortems and driving follow-up action items Partner with engineering, product, treasury and operations teams to refine internal troubleshooting processes Continuously develop a deeper understanding of internal systems and tools such as HSA regulations, banking integrations, and investments Document troubleshooting procedures findings and contribute to knowledge-sharing efforts Identify patterns in support requests that could inform product or engineering improvements Actively participate in team discussions and process improvements Other duties as assigned Preferred g. g. GCP) Excellent communication and teamwork skills Great attention to detail and organizational skills Willingness to learn and adapt in a fast-paced environment Preferred Skills: Familiarity with observability tools (Data Dog or s

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