AI Network Engineer (Contract, Location: Cyberport)

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Description

The Role: A Network Engineer focuses primarily on maintaining, troubleshooting, and optimizing existing AISC network infrastructure. While a Network Engineer focuses heavily on designing and building new architecture, this position is operational—ensuring maximum network uptime, handling incident tickets, performing routine upgrades, and providing escalation support for complex connectivity issues. Key Responsibilities Manage, investigate, and resolve escalated L1/L2 support tickets regarding network outages, high latency, wireless disconnects, or VPN failures. Execute emergency workarounds, failovers, or hardware replacements (RMA) for failing switches, routers, web application firewalls or firewalls. Monitor network telemetry, link usage, interface errors, and bandwidth utilization using tools like Zabbix. Perform scheduled firmware/OS updates across network devices (Cisco, Fortinet, Hillstone, Imperva) during designated maintenance windows. Manage the day-to-day Firewalls operations. Requirements Bachelor’s degree or High Diploma in Information Technology, Computer Science, Computer Engineering, or equivalent work experience. 2–4 years of technical support experience in network administration or a Network Operations Center (NOC) environment. Solid understanding of TCP/IP, UDP, DNS, DHCP, VLANs, and OSPF/BGP routing fundamentals. Hands-on experience configuring and troubleshooting Cisco, Fortinet, Hillstone, Imperva devices. Good knowledge on products like CyberArk and RankEZ. Cisco Certified Network Associate (CCNA), CompTIA Network+, Fortinet Certified Associate / Professional (FCA/FCP) is a plus. How to Apply: Attractive remuneration package and fringe benefit will be offered to the right candidate. Interested parties please send your resume with cover letter, stating current and expected salary to the Human Resources & Administration Department by clicking Apply Now. For more information about us, please visit the corporate website at [link] Equal employment opportunities apply to all applicants. All applications and data collected will be treated in strict confidence and used exclusively for recruitment purposes. Only short-listed candidates will be invited for interview. The company will retain the applications for a maximum period of 12 months and may refer suitable candidates to other vacancies within the Group.

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