3rd level technical Software Support Engineer (all genders)

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Description

Our Opening and Your Responsibilities We are looking for a skilled and motivated professional to join our team. This person will be responsible for providing technical support for software applications used in production processes.⚙️ The internal job title, on the contract, will be “Support Engineer Professional”. Duties and Responsibilities Providing technical 3rd level support for assigned applications. Documenting support cases worked on for further analysis purposes. Providing internal support for cloud related infrastructure topics. Assisting in software products testing. Providing pre-sales support. Supporting market organizations in customer projects off- and on-site with assigned applications installations (proposing/ designing system architectures, implementation plans, configuration features, validation). Training market organizations and end-customers. Write technical documentations e.g. knowledge base articles, description of a functionality etc. Creation/ adapting training documentation/ video. Cooperating with Product Managers on customer support cases Cooperating with R&D on development of new software versions e.g. discussing specifications, sharing know from the field, smoke tests etc. To succeed in this role, you will need not only strong technical knowledge but also the ability to investigate issues independently, learn new technologies, and take ownership of resolving problems. What You Need to Succeed Technical education with preferably a higher level of

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