IT Service Desk Sr Manager

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Description

Job Description The primary role of the IT Service Desk Manager is to ensure the quality of delivery of Level 0 IT Support (Helpdesk). Responsible for overall end to end ticket lifecycle definition, tracking, monitoring and reporting. Roles/Responsibilities Responsible for overseeing and managing the Level 0 IT Support Team / Helpdesk (3rd Party Provider) Support and improvement L0 daily functions: Timely review and assessments of tickets Resolution and closure of tickets that qualify for L0 re…

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