IT Service Desk Sr Manager

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Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. The primary role of the IT Service Desk Manager is to ensure the quality of delivery of Level 0 IT Support (Helpdesk). Ensure correct setup/configuration/integration of ServiceNow. Review survey feedback to improve services, tools and support experience. g. ServiceNow Now Assist) to improve self-service and deflectionGeneral: Ensure a high degree of collaboration and good team spirit is achieved across all stakeholders. Other Desirable Skills & ExperienceExperience with ServiceNow integrations and AI features (Virtual Agent, Now Assist)Experience creating interactive dashboards and management reporting in Microsoft Power BI. Automation and AI savvy, with practical experience using tools such as Microsoft Copilot, Claude, and ChatGPT to improve service operations and productivity. Working knowledge of Python scripting for data analysis, task automation, reporting, or service management use cases. Experience building low-code solutions and workflows using Microsoft Power Apps and Power Automate. Soft skills:Making customers more successful: Customer-oriented mind-set, capable of maintaining relationships & build trust at director

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