Technical Support Agent

Stack

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Description

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Perfect for those who aim to: Work closely with business units and technical teams to clarify requests and track task progress; Monitor Grafana boards to assess system performance and detect potential issues; Record incidents in JSM/Jira in compliance with established workflows; Handle support tickets, ensuring they are updated regularly and resolved promptly; Escalate incidents when required, adhering to internal protocols; Draft and deliver notifications about scheduled or unscheduled technical activities; Collect detailed technical information using the available tools for further escalation of issues to the appropriate development team. ); Ability to independently reproduce issues and clearly document them for developers: steps to reproduce, expected and actual results, timestamps, IDs, screenshots/videos. It's a perfect match if you have those personal features: Analytical thinking: looking beyond the reported symptoms to identify the root cause of an issue; Attention to detail when working with statuses, IDs, logs, transactions, etc; Ownership: taking responsibility for cases until resolution and following up on escalated issues; Ability to prioritize multiple cases simultaneously, considering SLAs and business impact; A calm and systematic approach during incidents and high-priority issues; Willingness to learn and quickly understand new products, systems, and processes. Our clients offer competitive benefits to support your professional and personal growth, including: Health & Wellness Focus; Global Medical Coverage; Growth Opportunities; Benefits Programs (compensation for the gym/stomatology/psychological service & etc.); Performance-Driven Rewards; Dynamic Work Environment. Apply, and let your growth journey begin.

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