Senior Field Hardware Engineering

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Description

” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us [handle] on Instagram. Who you are We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior Field Hardware Engineer who will lead field hardware response and pilot enablement programs for Geotab Video. This role owns enterprise pilot support from pre-installation readiness through close, resolves complex onsite hardware and installation issues, and coordinates field data-collection programs that support new AI behaviors. The Senior Field Hardware Engineer also establishes repeatable field processes, manages program risks, mentors junior technicians, and provides clear status updates and recommendations to leadership. If you love technology, and are keen to join an industry leader — we would love to hear from you! What you'll do The Senior Field Hardware Engineer leads the field hardware response and pilot enablement programs for Geotab Video. This role owns the planning and execution of enterprise pilot support from pre-installation readiness through pilot close, provides advanced onsite troubleshooting for installation, power, calibration, mounting, connectivity, and camera hardware issues, and coordinates cross-functional programs that support the delivery of new AI behaviors. The role also plans and manages controlled field data-collection activities, including vehicle rental, equipment readiness, scenario design, testing, and delivery of high-quality training footage to the Vision team. As a senior technical contributor, this position establishes repeatable field processes, manages program risks and dependencies, mentors junior team members, and provides clear status reporting and recommendations to leadership How you'll make an impact: Lead onsite investigation and resolution of complex Geotab Video hardware, installation, power, harness, calibration, mounting, connectivity, and SD-card issues. Own hardware readiness for enterprise pilots, including pre-installation reviews, vehicle and site assessments, installation planning, deployment support, troubleshooting, validation, and pilot closeout. Travel to customer and pilot locations to resolve issues within days, minimizing pilot disruption and supporting successful conversion from pilot to contract. Serve as the technical escalation point for junior technicians, customers, partners, installers, and internal teams during high-priority field issues. Review vehicle types, installation environments, wiring requirements, power sources, mounting locations, and connectivity conditions to determine safe and reliable installation approaches. Perform and validate camera and telematics installations, including harness routing, power connections, mounting, camera positioning, calibration, connectivity checks, and system commissioning. Develop practical diagnostic plans, identify root causes, implement corrective actions, and document permanent or preventative solutions for recurring issues. Partner with Computer Vision, Hardware, Product, Customer Success, Support, Sales, and Engineering teams to communicate field findings and coordinate resolution of technical issues. Support training-data generation for new AI behaviors by renting or accessing representative vehicles, installing camera kits, staging target scenarios, conducting controlled drives, and collecting video with known ground truth. Review collected footage and test results for completeness, quality, environmental coverage, and alignment with the Vision team’s requirements. Create clear installation guides, diagnostic procedures, test plans, field reports, pilot-readiness checklists, and training-data documentation. Maintain accurate records of hardware kits, tools, components, vehicle configurations, installation results, defects, and follow-up actions. Identify trends across customer deployments and recommend improvements to hardware design, installation processes, field tooling, training materials, and product requirements. Coach and support junior field technicians through hands-on guidance, knowledge sharing, field shadowing, and review of technical documentation. Support the creation of repeatable operating practices for a mobile Tiger Team, including deployment readiness, travel preparation, equipment management, safety procedures, and escalation paths. Follow all applicable workplace, vehicle, customer-site, data-handling, and health and safety requirements. Perform other duties as assigned. What you'll bring to the role: Bachelors in a related field. Equiv

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