Senior IT Systems Engineer (MSP/Infrastructure)

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Job Description The Centralized Services Engineer I (Senior Systems Engineer – MSP Automation) plays a pivotal role within ITS by ensuring seamless operation, optimization, and advancement of both internal and client-facing IT environments. This position requires a highly skilled professional with expertise in infrastructure architecture, cloud systems, MSP tools, and automation. The successful candidate will act as a critical escalation point for the internal helpdesk team while driving innovation through scripting, automation, and tool integrations. Additionally, this role includes responsibilities related to backup infrastructure architecture, deployment, verification, and remediation escalation, specifically utilizing Veeam as the backup solution. Job Responsibilities Escalation and Support Serve as the escalation point for complex issues unresolved by the internal helpdesk team. Act as an escalation point for backup remediation, ensuring critical data recovery and system integrity. Onboarding and Offboarding Oversee internal user onboarding and offboarding processes to ensure a seamless experience. Manage client onboarding and offboarding, ensuring all systems, accounts, and configurations are properly set up or decommissioned. Infrastructure Architecture and Maintenance Design, implement, maintain, and troubleshoot datacenter and cloud infrastructure, focusing on Windows and Azure environments. Develop and maintain backup infrastructure architecture using Veeam to ensure reliable data protection and recovery. Backup Management Design, deploy, and maintain Veeam backup solutions for internal and client environments. Perform regular backup verification with Veeam to ensure integrity and recoverability of data. Escalate and remediate backup failures, ensuring minimal downtime and data loss. Optimize Veeam backup policies and strategies for efficiency, compliance, and security. RMM (Remote Monitoring and Management) Maintain and troubleshoot

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