Application Support Engineer

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Description

Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Your career opportunity HSBC is a global banking and financial services organisation operating in 64 countries and territories. We help businesses grow, economies prosper, and people realise their ambitions. Our private banking business uses Avaloq, a leading end-to-end wealth management and banking platform supporting client management, investments, trading, lending, payments, risk, compliance, and back-office operations. The L2 Application Support Analysts / Engineers are responsible to manage production incidents on HSBC private banking core banking platform - Avaloq. What you’ll do Build and maintain strong functional knowledge of the applications and underlying data to complete impact analysis and troubleshoot issues, partnering with other IT and business teams where needed. Manage the incident lifecycle end-to-end, including timely triage, investigation, escalation, and closure in line with the incident management process. Raise and manage problem tickets (PRBs) where appropriate, ensuring all required teams and stakeholders are informed and engaged. Distinguish correctly between incidents and service requests and fulfil ad hoc small reporting requests.

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