Lead Observability Engineer (New Relic)

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Description

We are looking for a Lead Observability Engineer to build an Enterprise Agent Development Platform — a production-grade, cloud-native ecosystem that enables engineering teams to define, orchestrate, deploy, and observe AI agents at scale. The platform standardizes agent development across the organization using LangGraph and Strands Agents on AWS AgentCore Runtime. The initiative spans agent framework design, runtime architecture, marketplace integration, CI/CD automation, and enterprise-grade observability — reducing agent development from months to days while enforcing consistent security, quality, and governance standards. Responsibilities Own the multi-tenant New Relic consolidation layer aggregating telemetry across the agent estate Administer New Relic at scale, including management account setup and cross-account configuration Build and maintain cross-account NRQL queries that aggregate telemetry from multiple project tenants Develop dashboards-as-code and alert-policy-as-code using the Terraform New Relic provider and Crossplane Configure New Relic alert policies routed to Opsgenie, with future migration to ServiceNow Consume OpenTelemetry / ADOT data through OTLP and Firehose ingestion into New Relic Design metric dimensions for large agent estates, ensuring stable, low-cardinality facets Maintain segregation across Technical, Business, and Audit observability models Requirements 6+ years of experience in observability or SRE engineering Hands-on experience consolida

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