1st Line Support Engineer with German

Market insights

Stack

Free. Sign in with email.

Apply

Upload your CV — we will connect you with the employer directly through our pool.

Description

At cloudatus, we help customers drive technical solution design, development, deployment and support them alongside their cloud journey. As an all-cloud service and consulting provider for midsize and large enterprises, at cloudatus we speak cloud fluently: IaaS, PaaS, SaaS… – you name it. We seek new talents to join our engineering teams to advance our international projects, where we build on collective competence and configure different types of infrastructure: cloud based, hybrid, on-premises. As a 1st Line Support Engineer with German , you will be the first point of contact for users seeking IT support and assistance. You will handle incidents and service requests, provide first-line troubleshooting, document and classify tickets, and ensure smooth communication with customers and internal support teams. This role is part of an ITIL-aligned managed services environment and combines customer-facing support, ticket handling, escalation, documentation, and knowledge base maintenance. At cloudatus, you will: Act as first point of contac t for our customers for all hardware and software queries as part of first-level support Handling calls, tickets and emails from customers as well as supporting them Log, document, classify, and prioritize incidents and service requests in line with support procedures Provide first-line troubleshooting and resolve standard issues Escalate more complex or out-of-scope issues to second-line support or external vendors Keep users informed about

Full description, company and the link to apply — after you sign in. Sign in

Employer contacts (email/phone/telegram) are hidden from the public preview — send your CV, and we will connect you directly.