Customer Reliability Engineer

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Description

Treasure AI: トレジャーAIの社員は情熱的で、データドリブン、そして顧客第一主義です。私たちは、自ら行動を起こし、ニーズを先読みし、主体的に問題解決に取り組むドライバーの集まりです。私たちの行動は、誠実さ、信頼性、オープンさ、そして謙虚さという価値観を体現しています。 Your Role: You will be at the forefront of customer interaction and issue resolution for Treasure AI. As a Customer Reliability Engineer (CRE), your primary focus is to deliver dependable solutions to our global clientele end-to-end — from intake to resolution — without handing off through tiers. You join a diverse team of professionals on the Customer Reliability function, with ample opportunity for growth both horizontally and vertically. Customer Reliability is built on five interconnected pillars: Advanced Technical Support, Product Quality Guardian, Cross-Functional Hub, Operational Improvement, and Product Contribution. As an entry-level CRE, you focus primarily on the first pillar — building deep product expertise and resolving real customer and internal inquiries — while developing the foundation to grow into the other four pillars over time. If you are a proactive problem-solver with strong technical skills, excellent communication, and a passion for providing exceptional customer service, we would love to hear from you. Customer Reliability Engineer（CRE）は、Treasure AI のグローバル顧客との接点・課題解決の最前線に立ち、Tier の受け渡しを行わずに問い合わせを受付から解決までエンドツーエンドで担当します。 Customer Reliability 機能の一員として、横方向にも縦方向にも成長機会のある多様なプロフェッショナルチームに加わ理、Customer Reliability は 5 つの相互連結した柱（高度なテクニカルサポート / プロダクト品質の番人 / 社内横断ハブ / 運用改善 / プロダクトへの貢献）の上に成り立つ。エントリーレベルの CRE は主に第 1 の柱（高度なテクニカ

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