Lead Solution Architect - CRM Domain & Agentic AI

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Description

We are looking for an experienced Lead Solution Architect – CRM Domain & Agentic AI to shape the future of Quadient’s CRM and customer engagement ecosystem. This is a highly strategic role at the intersection of business, technology, and enterprise architecture. You will own the architecture vision and roadmap for our Customer Experience domain, helping guide a major transformation of our CRM landscape while exploring how Agentic AI can create new opportunities to improve customer engagement and business processes. You’ll work closely with business stakeholders, technical teams, and executive leadership to define the future of customer engagement at Quadient — balancing innovation, cost optimization, scalability, and business outcomes. Your role in our future Define and drive the architecture strategy and roadmap for Quadient’s Customer Experience domain, including CRM platforms, customer engagement systems, and related web applications. Lead the evolution of our CRM ecosystem, helping shape the transition from Salesforce to Microsoft Dynamics where appropriate while preserving business value and continuity. Design end-to-end solution architectures covering business, application, data, and technology layers. Establish governance, standards, and best practices to ensure solutions remain scalable, secure, and aligned with enterprise architecture principles. Partner with business and IT stakeholders to understand customer and employee journeys and translate them into platform an

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