Application Support Specialist (French + Spanish/Italian)

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Description

Location : min. 2 days per week from the Wroclaw office Availability : ASAP / within 1 month Working Model: Working hours scheduled between 7:00 AM and 6:00 PM, 8-hour working day, no night shifts, no weekend work Responsibilities Provide first-line application support to users via agreed communication channels Investigate, troubleshoot, and resolve application-related issues Monitor and manage support tickets, ensuring timely resolution Escalate complex issues to relevant teams when required Maintain accurate documentation of incidents, requests, and resolutions Deliver a high level of customer service and user satisfaction Support users with application navigation and basic technical troubleshooting Requirements Fluent French (written and spoken) - mandatory Fluent Spanish or Italian (written and spoken) Communicative level of English (min. B2) Strong communication and interpersonal skills Customer-focused approach and proactive attitude Ability to troubleshoot issues and navigate business applications Ability to manage multiple tasks and prioritize effectively Nice to Have: Previous experience in Application Support, IT Support, Service Desk, or a similar role is an advantage Experience working with ServiceNow (SNOW) Previous experience in an international support environment Familiarity with IT service management processes What We Offer: Multisport card Private healthcare Group life insurance

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