L1 Support (Austria)

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Job Description We are looking for an IT Support Specialist to join our team and provide exceptional technical support in both onsite and remote settings. The role requires a hands-on, proactive approach to handling hardware, software, and network issues, as well as excellent communication skills in German and English . This position involves regular onsite support at the head office and nearby workshops, along with some remote work flexibility. Key Responsibilities Onsite and Remote Support: Provide technical support onsite at the head office ( 60% ) and remotely ( 40% ) to users and systems. Occasionally offer support at workshops near Brunn. Hardware Management: Install and manage hardware, including notebooks, monitors, docking stations, and peripherals. Perform cabling and hardware replacements as required. Manage hardware components such as server racks and switches. Software Management: Conduct remote software installations and updates. Provide user support for M365 tools (Outlook, Teams, Company Portal, etc.). Handle software ticketing systems and ensure compliance with Service Level Agreements (SLAs). Network Management: Support LAN, WLAN, and VPN configurations and troubleshooting. Assist in managing network printers ( HP ). User Administration: Perform Active Directory user and group management. Manage Citrix environments and support mobile devices ( Android & iOS ). Optional Skills Experience with the following will be an advantage: Managing conference room hardwa

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