Customer Support Specialist

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Description

Who are we? Tripledot Studios is one of the largest independent mobile games companies in the world. We are a multi-award-winning organisation, with a global 2,500+ strong team across 12 studios. Our expanded portfolio includes some of the biggest titles in mobile gaming, collectively reaching top chart positions around the world and engaging over 25 million daily active users. Tripledot’s guiding principle is that when people love what they do, what they do will be loved by others. We’re building a company we’re proud of. One filled with driven, incredibly smart and detail-orientated people, who LOVE making games. Our ambition is to be the most successful games company in the world, and we’re just getting started. The role is working within our studio: Puzzleplay Puzzleplay is Tripledot’s new player rewards platform, designed to make playing our games even more fun and engaging. By playing our casual, free-to-play mobile games, users can earn points, complete challenges, and win real prizes. It’s our way of giving back to players and rewarding them for doing what they already love. Puzzleplay is a key part of our growth strategy, combining smart engagement mechanics with high-quality game content. Role Overview We're looking for a Customer Support Specialist who is essential for maintaining a positive relationship with our global user base and ensuring player retention. This role is crucial for driving user satisfaction by quickly and empathetically resolving issues across m

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