CMS Support Specialist

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Description

Hello, We are called People More because we treat our employees with respect, but also because the projects we work on are for people and should be easy and pleasant to use. We are technological, but we look at the bigger picture :) The company is made up of people with a huge client base in the country and abroad, for whom we build projects from scratch (UX, UI, frontend, backend, mobile) or in part. We work directly for our clients and also support our partners in their own solutions. This ensures a wide range of projects and the ability to change! We work with clients all over the world. For the project that we are working on with our partner, we are looking for CMS & Digital Enablement Specialist / Technical Support Your duties will include: Support B2B customers in using the platform and its features Respond to user enquiries and explain how to use the system. Help new users get started with the platform. Publish, update, and organise content within the CMS. Prepare user guides, support materials, and FAQs. Analyse support requests, resolve basic issues, and escalate more complex cases to the relevant teams. Collaborate with business and technical teams to improve the platform. Gather user feedback and suggest improvements to usability and the customer experience. Requirements that must be met: Practical experience working with content management systems (CMS). Experience supporting business customers or users of digital platforms. English proficiency sufficient for conf

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