Technical Services Engineer - Federal

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Description

Senior Technical Services Engineer (Federal) US East Coast WEKA is leading a paradigm shift in how data is stored, managed, and processed in the cloud and AI era. We are a pre-IPO, growth-stage company on a hyper-growth trajectory that has raised over $275M in capital and is backed by dozens of world-class venture capital and strategic investors. Our flagship product, the WEKA® NeuralMesh, is a software-based, hybrid cloud solution transforming stagnant legacy data silos into dynamic data pipelines that power GPUs efficiently and fuel performance-intensive workloads like generative AI and machine learning seamlessly and sustainably. We’re passionate about helping our customers overcome complex data management challenges to accelerate their innovation and help grow their businesses. If you share our passion, we invite you to join us on this exciting journey. Summary As a Senior Technical Services Engineer (TSE) on WEKA's Federal team, you own post-sales technical support for our government and special programs customers, from first report through resolution. You work across the entire customer solution: GPU and compute servers, clients, the network fabric, the WEKA NeuralMesh, and government cloud infrastructure. When an issue needs deeper engineering, you partner with Global Resolution Engineering (GRE) and hand off evidence that Development can act on. Federal coverage: many of these environments are classified or air gapped, with no remote telemetry, no remote sessions, and

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