Description
Accountabilities
- Production support and troubleshooting: Manage support requests from initial investigation through resolution, identifying root causes and implementing fixes across backend and frontend applications.
- End-to-end ownership: Take responsibility for assigned tickets, independently gathering the necessary information, coordinating activities, and ensuring issues are resolved efficiently.
- Stakeholder communication: Keep requesters, business stakeholders, and leadership informed through clear updates on progress, expected timelines, business impact, risks, and potential blockers.
- Full stack development: Build, maintain, and enhance applications using Node.js for backend services, PHP/Laravel for server-side development, and React.js for frontend functionality.
- Feature development and continuous improvement: Deliver new features and technical enhancements that improve application functionality, performance, reliability, and maintainability.
- AI-assisted engineering: Use tools such as Claude and Claude Code to accelerate technical investigations, generate and refine code, review implementations, and produce documentation.
- Code quality and collaboration: Participate in code reviews, follow established pull request workflows, and comply with team standards for testing, integration, and deployment.
- Incident documentation: Record the root causes, troubleshooting steps, and solutions associated with support requests to improve knowledge sharing and prevent r
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