ServiceNow Lead Engineer - ITOM

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Description

Accountabilities: - Lead the technical design, configuration, customization, and implementation of ServiceNow ITOM solutions in line with business requirements and established development standards. - Engage with end users, IT teams, customers, and key stakeholders to gather requirements, understand operational challenges, and recommend appropriate technical solutions. - Configure and develop ServiceNow applications, workflows, platform components, and custom functionality to support IT operations and service delivery. - Design, implement, and maintain integrations between ServiceNow and external systems using REST, SOAP, MID Servers, cloud-to-cloud connectivity, and other relevant integration methods. - Apply ServiceNow scripting capabilities, including Business Rules, Client Scripts, Script Includes, Scripted REST APIs, and UI Builder, to deliver robust platform functionality. - Support service mapping and event management activities, including defining impact assessment rules, validating technical requirements, and coordinating with subject matter experts and stakeholders. - Participate in user acceptance testing for service maps, impact rules, and event management solutions, ensuring functionality meets operational and business expectations. - Manage update sets and data promotions across relevant ServiceNow environments, supporting controlled deployments and consistent implementation practices. - Lead and mentor engineering team members by providing technical guidance, c

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