Director, Service Enablement

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Description

Job Summary The Director, Service and Delivery is responsible for leading Service Enablement, a multi-function connector organization that prepares Services to implement, support, and scale product releases across regions. This role owns Services release readiness and leads Release Readiness, Manufacturing, SRE, Technical Writing, Technical Training, and related enabling-technology work, partnering with Implementation, Support, Product, and Development so documentation, training, tooling, and operational readiness are in place before customer availability. Essential Duties and Responsibilities Own the program that confirms Services organizational readiness for each release, coordinating work across Implementation, Support, Product, and Development. Ensure every release has a documented readiness review with Services sign-off before customer availability. Lead, coach, and develop the Release Readiness, Manufacturing, SRE, Technical Writing, and Technical Training teams, including priorities, owners, staffing plans, performance management, and hiring. Secure capacity and timing from regional implementation and support leaders when enablement work draws on resources outside the department. Ensure technical documentation and training are complete, accurate, and available on schedule for releases and product transitions. Partner with Product on customer needs during end-of-life periods, including documented specifications and contract language for exceptions. Ov

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