IT Support Engineer

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Description

Together Group brings together around 15 creative and consulting agencies, comprising roughly 650 people across the UK, Europe, the US and Asia. Each agency retains its creative and operational autonomy, but they now share a newly formed central IT function, and you would be one of its first hires. That function is being built from the ground up: no shared identity platform, no common security baseline, no standardised device management, and roughly 50 overlapping SaaS products spread across the Group. Our mandate is to standardise technology, raise the security baseline and reduce cost, all while supporting the exceptional work our agencies are known for. Purpose of the role You are the front line of the new shared service: the first point of contact for day-to-day IT issues as each agency onboards, and the hands-on delivery partner for the device, identity and migration programme that follows. It is a support role with an unusual amount of build attached to it, and because the shared service is being designed now, the role is expected to widen rather than settle. Own and manage the front-line support queue across all onboarded agencies (tickets, calls and walk-ups). Provision and enrol hardware via zero-touch deployment tooling as agencies join the shared service. Administer user lifecycle and access controls across Google Workspace and Microsoft 365 (joiners, movers, leavers), ensuring prompt off-boarding to eliminate

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