Description
Job
Requirements
- 10+ years of IT working experience - Strong communication skills to effectively liaise with different business units and lead coordinated efforts to resolve incidents. - Excellent presentation skills to report and escalate issues to top management, and to handle problem management - Knowledge of project management methodologies and practices - Experience on Microsoft Azure PaaS components experience · API Gateway — Azure API Management (APIM) is a must · Integration middleware / workflow orchestration — Azure Logic Apps is a must · Serverless compute — Azure Functions is a must - Knowledge and skilled in Integration Middleware platforms and API Gateway(Azure APIM, Azure Logic Apps, Azure Functions are must) - Experience with application monitoring is a big advantage - Language with English oral. Job duties • First point of contact for customer for incidents/service requests • Lead the incident trouble-shooting for the urgent issues • Responsible for the committed deliverables target, Service Levels, coordination between different offshore members • Point of contact for escalations, addressing and taking corrective actions against escalation • Responsible for publishing the executive status reporting with required metrics on an agreed frequency (Monthly and Quarterly).
• Responsible for people management, competency development to meet the contractual commitments. • Coordinate and schedule governance meeting with internal and external stakeholders • Assess t
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