SRE/DevOps/Platform Engineer

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Description

We are seeking a Senior Site Reliability Engineer (8+ years of experience) to drive the reliability, availability, scalability, and operational excellence of our global payment platform. You will take end-to-end ownership of production observability, incident response, service-level management, and cloud infrastructure reliability across mission-critical payment systems spanning Europe and Asia. Key Responsibilities Incident Management & On-Call : Participate in a follow-the-sun production on-call rotation as a senior incident responder. Lead incident management during SEV1/SEV2 events to optimise MTTR and operational effectiveness. Production Operations : Diagnose, triage, mitigate, and coordinate the resolution of complex production incidents across payment services, Kubernetes (EKS) platforms, databases, Kafka pipelines, and cloud infrastructure. Database HA & Disaster Recovery : Own database high availability and disaster recovery end-to-end — Aurora/RDS Multi-AZ, replication, automated backups, PITR, and regular, documented restore drills so recovery never depends on one person. SLO & Reliability Engineering : Define, implement, and maintain SLOs, SLIs, error budgets, alerting standards, and operational readiness processes across distributed services. Drive the shift from log-count alerting to symptom- and metric-based alerting. Cost Optimisation : Own AWS cost efficiency across our multi-account environment — right-sizing, Savings Plans/RI coverage, data transfer, and s

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