Business Transformation Program Manager - AI Service Program

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Description

We are looking for an experienced Business Program Manager to lead a global AI transformation program within Customer and Field Service Operations. 100% remote Your role Lead a complex program consisting of multiple interdependent projects and workstreams. Translate business strategy into a clear roadmap, priorities and measurable outcomes. Coordinate global business teams, IT, external vendors and senior stakeholders. Manage program governance, dependencies, risks, KPIs and SteerCo communication. Drive adoption of AI-enabled solutions across the organization. Combine strategic leadership with hands-on execution. What we expect 7+ years of project and program management experience. Proven experience managing complex business transformation programs. Strong stakeholder management in global, matrix organizations. Ability to navigate uncertainty, changing priorities and complex dependencies. Proactive, collaborative and solution-oriented approach. Experience in Customer Service, Field Service, Service Operations or Contact Centers. AI, automation or regulated-industry experience is an advantage. Fluent English. This is a business-focused role, not a traditional IT Project Manager position . We offer Dedicated Agent support – your go-to person for project continuity, client communication, day-to-day administration, and long-term professional development Access to Darize Learning & Development – our internal development platform featuring webinars, industry reports and articles, a

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