Service Desk Agent (Level 2)

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Description

At UniSystems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Desk Agent to join our UniQue team in Brussels! What will you be doing in this role: Provide second-level support for client-specific infrastructures, systems, and services (e.g., file and print services, RDS, and hosted applications). Troubleshoot, diagnose, and resolve software and hardware issues , escalating to higher levels when necessary. Install, configure, and manage system components and server software, ensuring timely patch management. Monitor and maintain system performance, ensuring optimal operation of infrastructure and services. Handle backup and restore operations for systems and infrastructure. Assist in the creation and maintenance of system configurations and documentation . Participate in incident, change, request, and problem management processes, ensuring effective resolution and adherence to ITIL standards. Coordinate with hosting services, database management teams, and other stakeholders to ensure seamless system operation. Ensure security compliance , working in coordination with the Local Information Security Officer (LISO). Contribute to the evaluation and implementation of security standards. Assist in drafting technical documentation for knowledge base updates, supporting the escalation of issues to upstream support teams. Contribute to system architecture documentation and operational procedure creation. Requi

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