Salesforce Health Cloud Business Systems Analyst (BSA)

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Description

Accountabilities: - You will lead business analysis activities throughout the Salesforce Health Cloud implementation lifecycle, ensuring that clinical and business requirements are translated into practical, compliant, and well-documented technical solutions. Your responsibilities will include: Stakeholder engagement and requirements gathering: Facilitate interviews, workshops, and discovery sessions with healthcare administrators, clinical teams, and business leaders to identify business needs, document requirements, and align stakeholders. - Healthcare workflow analysis: Assess operational workflows, patient management processes, and care coordination models to identify inefficiencies, dependencies, and opportunities for improvement. - Process documentation and gap analysis: Document current-state processes, conduct gap analyses, and define future-state workflows and business requirements that support effective Salesforce Health Cloud implementation. - Functional specifications and Agile delivery: Translate clinical and business requirements into clear user stories, acceptance criteria, and functional specifications. Maintain documentation in Jira and collaborate with delivery teams throughout sprint planning, backlog refinement, and backlog grooming. - Visual process and solution design: Create process flows, data mapping diagrams, wireframes, and use cases to communicate functional requirements clearly to both technical and non-technical stakeholders. - Salesforce Health

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