Cloud Solution Architect (AWS, Azure)

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Description

About the role This role serves as the primary technical point of contact and trusted advisor for assigned enterprise accounts, ensuring their cloud journey aligns with their overarching business objectives. This role combines strategic advisory, technical guidance, and account management across multi-cloud environments. Key responsibilities Serve as the primary technical point of contact and trusted advisor for assigned enterprise accounts Plan and deliver Quarterly Business Reviews (QBRs) with key stakeholders and C-level executives to discuss operational health, cloud roadmap, and strategic recommendations Ensure service delivery aligns with agreed-upon SLAs and Statements of Work (SOWs), proactively identifying areas for improvement Conduct regular architectural reviews on AWS and Azure environments using best practices to ensure high availability, security, and scalability Provide high-level technical guidance and architectural recommendations for customers utilizing secondary platforms like GCP, Huawei, Alibaba, or Tencent Cloud Identify potential technical risks, capacity bottlenecks, or security vulnerabilities within the customer's cloud infrastructure and provide actionable remediation plans Act as the highest level of escalation for critical technical incidents, coordinating directly with cloud vendors to ensure rapid resolution Lead post-incident reviews, deliver detailed RCA reports to customers, and implement preventative measures to avoid recurring outages Proa

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