IT Systems Support 3 (Support & Systems Analyst)

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Description

THIS POSITION WILL BE BASED FULL-TIME IN OUR HOUSTON, TX OFFICE LOCATED AT 990 TOWN & COUNTRY BLVD. POSITION SUMMARY: Reporting to the Helpdesk Supervisor, the IT Systems Support 3 works collaboratively with all departments throughout the organization to ensure the smooth operation of IT - related equipment and software. This position is expected to follow through on support requests, changes, and projects as necessary to ensure customer support standards are met or exceeded. ESSENTIAL DUTIES AND RESPONSIBILITIES: Identifies and procures the hardware and software needed to satisfy user requirements. Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives. Loads appropriate software packages such as operating systems, networking components, and office applications. Assists in the customization and adaptation of existing programs to meet user requirements. Provides telephone, in-person and online support to end-users. Coordinates support activities within the Information Technology group. This may include server, networking, and security related activities. Provides updates, status and completion information to supervisor, manager, and/or users, via voice mail, e-mail or in-person. This position serves as an escalation point for more complicated support requests. Assists with coverage of the support desk as needed. This position is expected to take the lead on assigned projects and coordinate with other parties as needed to drive comple

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