Application Support Analyst (Perm, FS)

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Description

The Company Our client is a global financial services firm. The Role Incident & Request Management : Serve as the first-line contact for production/application issues and service requests during assigned shifts, ensuring timely resolution within defined service levels System Monitoring & Stability : Monitor system health, respond proactively to alerts on availability and performance, and investigate abnormalities to protect platform stability Cross-Functional Coordination : Coordinate incident management workflows, escalate complex issues to wider support teams, and participate in Root Cause Analysis investigations and workarounds Change & Problem Management : Support change management processes through design reviews and validation, while contributing to problem management by analysing trends and maintaining data quality Operational Documentation : Maintain clear handover procedures across global regions and ensure documentation standards are upheld Your Profile 3 years of hands-on experience in application support, production support, service desk; experience working in financial services Familiarity with infrastructure components, basic scripting, and ITIL frameworks/best practices. Tools experience such as ServiceNow (or equivalent incident tracking platforms) is preferred. Prior exposure to financial technologies such as SWIFT messaging or file transfer protocols is advantageous Good command of English and Chinese (Mandarin or Cantonese) Apply Today To apply online (Word

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