Senior Software Engineer, Agent Runtime & Customer Workflows

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Description

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit [link] to see how we empower creators to own their own destiny. Senior Software Engineer, Agent Runtime & Customer Workflows Customer Agent About the Role At Klaviyo, we believe the future of software lies not only in tools that help people work more efficiently, but in intelligent systems that can take action, learn from outcomes, and improve customer experiences over time. Klaviyo serves more than 167,000 customers and processes billions of consumer profiles, messages, interactions, and conversion signals. This creates a unique opportunity to build state-of-the-art AI systems that help businesses create and execute better customer experiences at scale. We’re looking for a Senior Software Engineer, Agent Runtime & Customer Workflows to join the Customer Agent team, Klaviyo’s AI-native conversational platform. You’ll design and build scalable backend systems and AI-powered product experiences that enable agents to reason, retrieve context, use tools, and take reliable action on behalf of customers. You’ll be expected to

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