Solution Architect Microsoft Dynamics 365 CRM

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Description

We’re looking for a highly technical Dynamics 365 CRM Solution Architect to lead the design and delivery of enterprise customer engagement platforms for large, complex organizations. This is a hands-on, client-facing role for someone who is equally comfortable in a stakeholder workshop and in a technical design review. You’ll understand how the business sells, serves, and engages its customers, shape the target architecture across Dynamics 365 and the Power Platform, and guide delivery teams through to a production-ready, scalable solution. You’ll work on enterprise-scale transformation programmes with multiple workstreams, demanding stakeholders, and real accountability for outcomes. We want someone who brings a point of view, not just someone who executes a specification. You should have shaped solutions, defended architectural decisions, and seen them through go-live. What You'll Do ❏ Lead discovery with business and technology stakeholders to understand objectives, current-state processes, and customer engagement requirements. ❏ Define end-to-end target architectures across Dynamics 365 Sales, Customer Service, Field Service, and Customer Insights (Data and Journeys). ❏ Translate business requirements into scalable, secure, and maintainable solutions, balancing configuration, low-code, and custom development. ❏ Make and document key architectural decisions, including fit-gap and out-of-the-box vs. custom approaches, environment strategy, data model design, and the securit

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